Setting Up

Q: I ordered my equipment, how long before it arrives?

A: Please allow for 3-5 business days on deliveries unless otherwise specified by a NeuroField representative.

Q: In preparation of my NeuroField delivery what should I do first?

A: Prepare the computer that will run the NeuroField products by fully updating Microsoft Windows – especially true for new computers. After that download and install NeuroField software from neurofield.org.

Q: I am already using NeuroField on another computer can I use this to my advantage?

A: Maybe, but there are a couple of considerations to this:

          It is possible to copy the installation files from the original computer onto the new one and install the software.

          Simply copying the shortcut for any of the NeuroField products onto a new or subsequent computer will not install the software.

          Using customized protocols from the original computer is possible by copying over the custom table from the original computer into the C:\NeuroField64 folder.

          Using the patient database from the original computer is possible by copying over the patient database from the original computer to the patient data folder.

          The patient data folder is located at C:\NeuroField64\NeuroFieldData\PatientData. 

          It is also possible to network multiple computers together for the purpose of using one central patient database.

          Once this is accomplished NeuroField software can be adjusted to read the newly shared database.

Q: I am having trouble successfully installing my NeuroField Software?

A: This may be due to one of the following circumstances:

          Verify that software is being run from the C: drive - as opposed to a secondary drive, cloud storage or an external drive.

          Verify that software was ‘Extracted’ prior to installing - the installation files are delivered in a compressed format.

          Verify the installation is not being blocked by a third-party anti-virus application – if this is the case add an exception and restart the program.

          Verify the installation is not being blocked by your computer’s firewall – if this is the case add an exception in Windows Security and restart the program.

Q: Where am I putting my equipment - Location/Office?

A: Setup that is preferable allows stability and access to components.

Q: Are there any other considerations as far as setting up the equipment?

A: Power source for components, computer charger, and battery chargers. Be sure to organize the cables so that they are out of the way.

Q: How do my devices connect to the computer?

A: By plugging the provided CANBus adaptor’s USB jack into the computer and by plugging in each device into the other in a daisy chain fashion using the supplied ethernet cables.

Q: How many devices can I connect?

A: One CANBus adaptor will account for up to 8 devices.

Q: I have more than one CANBus adapter can I use one for each device?

A: NeuroField will account for up to two CANBus adaptors but only one adaptor can be used by the system at a time – keep it simple stay with one adaptor.

Tech Help

Q: When I start the NeuroField software I do not see the 'USB#1' button that lets me into the program?

A: First verify that the CANBus adaptor is plugged into a USB port on the computer.

Q: What if the CANBus adaptor is plugged in and I still do not see the 'USB#1' button?

A: Verify that there are no other instances of NeuroField (or NeuroGuide) software running concurrently - each instance requires the use of the CANBus driver. 

Q: What if my Q-Check is not recognized or is not functioning properly?

A: Change out the 9-volt battery and restart the application. 

Q: My X3000 or Q21 is not recognized by the software?

A: Verify CANBus is connected to the device with an internet (CAT 5/6) cable and that each device's battery has a charge - this is accomplished by pressing the indicator button and observing the LED indicator lights.

Q: When I start the NeuroField64 software my X3000 Plus is not recognized?

A: Verify CANBus is connected to the x3000 Plus with an internet (CAT 5/6) cable, plugged into a power source, and that the device is switched on - verify power switch is in the 'on' position and front LED's are illuminated.

Q: When I launch NeuroField Analysis software I get an error message referring to a 'KEYLOK'?

A: Insert the blue security dongle that was received upon purchase of the NeuroField Analysis software and restart the program.

Q: When I try to run any of my NeuroField software applications (64, ERP or NeuroField Analysis) I get a critical error message or the program shuts down, how can I resolve this?

A: Add an exception for each of your NeuroField applications to your Windows Firewall, Windows Defender and most importantly to any additional 3rd party anti-virus you are running on your computer.

Q: I have used the 'Provider' database to create my own protocols, is there anything I need to be aware of?

A: Yes, the Provider database will be rewritten with a blank copy each time NeuroField's software is updated on your computer. To avoid losing your protocols:

          Rename the Provider database in Windows Explorer C:\NeuroField64. 

          It is ok if it is in the same location as the Provider database.

          To use the custom protocols select 'User Selected' from the database dropdown menu in NeuroField64 and navigate to C:\NeuroField64 (should be the default location).

Q: When I run my NeuroField64 or NeuroField Analysis software the text is overlapping and difficult to read, how can I resolve this?

A: This is due to a mismatch in compatibility with certain video drivers, to resolve this follow the steps below:

          Right click on NeuroField 64/Analysis icon and select ‘Properties’.

          Click on the ‘Compatibility‘ tab.

          Click the ‘Change high DPI settings’ button.

          Check the checkbox titled ‘Override high DPI scaling behavior’.

          Select ‘System’ from the dropdown menu.

          Click ‘Ok’ and ‘Ok’.

          Restart the software.

Q: I adjusted the Environment Variable GUI and am still having a problem, is there anything else that could help?

A: Yes there is, it may also be any or all of the following:

          First verify that the input file being used does not contain spaces or special characters (underscores are ok).

          Second, be sure that the input file being used is located on the local computer versus being accessed over a network.

          Third, run the input file from its own folder location without any other files, when completed copy this to the patient folder and clear the contents of the original folder.

          Finally, if this is occurring in the ERP rogram only use the Clear Cache control located in Options under Session tab. 

Q: What happens if something goes wrong installing or running any of the NeuroField systems?

A: You can contact technical support free of charge. 

Updates

Q: How do I update my NeuroField64 software?

A: NeuroField64 software updates are available on the NeuroField website and are installed by first filling out the provided form on this website, clicking on the 'Download' link sent to the provided email address, downloading the zip file from Google Drive, unpacking the file, and running the setup file.

Q: How do I unpack, unzip, or otherwise extract the file?

A: Right-click on the file and select ‘Extract’ – there may be multiple options depending on your software, the major point is to know where the file is being extracted to. ‘Extract Here’ is a good option.

Q: Will my patient database be there after I update?

A: For NeuroField64 and NeuroField Analysis users the patient database should be backed up from within the program prior to each update.

Q: How do I update my NeuroField Analysis software?

A: Download the NeuroField Analysis software from the website.

     The first link (FULL PROGRAM) includes the MATLAB extras and should be used for the first installation.

     The second is the NeuroField Analysis program (PROGRAM ONLY) and should be used for updating.

Q: How do I update my NeuroField ERP program?

A: NeuroField ERP is a self-updating software suite that will alert the user upon opening the software if there is a needed update to perform.

Q: I have created my own protocols in the Provider database how will this be affected when I update the software?

A: The Provider table will be over-written with a fresh and blank Provider table with each update performed. To preserve the custom protocols now on the Provider table it will be necessary to rename the table prior to updating the software.

     To do this navigate to C:\NeuroField64 and rename the Provider.accdb file by right clicking on the file and selecting ‘Rename’.

Q: How do I use the database if it is no longer the Provider database?

A: When selecting a protocol use the ‘Select User Database’ dropdown menu to select ‘User Selected’. This will open a window and allow the user to navigate to the newly named database and select it for use.

Q: How do I know when to update my software?

A: Check this website monthly.